You’re A Fraud!

That is what Uber said to trans drivers out in California when some of their drivers transitioned…

Uber deactivated some transgender drivers' accounts for submitting 'fraudulent' profile photos taken after they transitioned, a report says
Uber deactivated the accounts of some transgender drivers after they updated their profile photos, per the LA Times.
Some of the drivers said Uber had deemed their post-transition photos as fraudulent, per The Times.
Business Insider
By Kate Duffy
December 13, 2021


Uber has deactivated some transgender drivers' accounts over what it deemed to be fraudulent profile photos taken after their transitions, the Los Angeles Times reported Friday.

The ride-hailing app company mistakenly classed some transgender and nonbinary drivers' ID documents as fraudulent, according to five drivers who spoke to The Times and American Civil Liberties Union (ACLU) records reviewed by the publication. Some drivers told The Times they weren't able to recover their driver accounts through Uber's appeals process.

Zahid Arab, an Uber spokesperson, told The Times that Uber was working to reactivate the drivers' accounts. "On occasion, requests can be misrouted and result in a regrettable customer experience which we are working to address," Arab, adding that it was working to ensure that its "background check process runs as expected for transgender and nonbinary users."

Accident or a bias incident?

That is the question, was it done on purpose and then when they got caught did they claim that it was a mistake? If it happened once, it was a mistake but five times?

According to The Times, the ACLU of Southern California then wrote to Uber asking the company to reactivate Escobedo's account, and according to Escobedo, it was reactivated the next day.

They claim that it was do to a mismatch in documentation because the name on the driver license and the photos but quickly changed their tune when the lawyers got involved, it shouldn’t have taken lawyers to resolve the problem.