They say they are going to be trans friendly but I will wait until I see the change especially when you call customer service and you get a run around because they don’t believe you are who you say you are.
We need the banks to give us loans, mortgages, credit cards and not tell us we don’t have a credit history because we changed our name and gender. We need for banks to believe that we are who we say we are and not get referred to security every time we call with a question about our credit cards.
I realize that it is a security issues but at the very least they can put something in file that says we have a deep voice or something so the operator knows we are trans.
I have argued with security to report a fraudulent transaction on my credit card until I asked if they can see my record and to look at June 2007; there is usually a pause and they reply “Yes, miss…” when they see the name changed.
This morning I did another television interview for one of those Sunday talk show.
It was very interesting, I have many other interviews but this was the first time that they had a make-up person to do my make-up; now those that know me know that I very rarely use make-up so it was kind of a treat to have it done.
As for the interview it also went well, it was only 4 and a half minutes so we couldn't go too deeply in to any topic, when it comes out I will post the link to Facebook since it has all my contact information.
How banks are addressing transgender customers in more inclusive waysThey have to do way more than preferred name.
Digiday
By Suman Bhattacharyya
June 26, 2018
When JPMorgan Chase was testing out a feature to personalize Finn, its digital-only banking app, the unintended result was to solve a problem for a transgender customer.
“To make the Finn experience more human and personalized, we introduced a nickname feature that allows customers to tell us what they want to be called in the app,” said Matt Gromada, managing director and chief product owner for Finn, which is currently being beta-tested in the St. Louis area. “We recently heard from a customer, as a person who’s transgender, that they appreciated that we asked for their preferred name.”
For transgender customers, identification has long been a point of tension with banks. It’s a tricky issue for banks as they try to balance fraud protection with meeting the needs of customers. In recent years, customers have been locked out their accounts when their voice doesn’t match what’s on file. Gromada explained that Finn’s nickname feature was intended to make service interactions more authentic and inclusive.
“What you often have is that the person who answers the phone, you give your date of birth or some other identifying factor, and that pulls up records that prompt the agent to immediately choose Mr. or Mrs. as an honorific,” said Beck Bailey, deputy director of the Human Rights Campaign’s Workplace Equality Program. “This could be the initial misstep which right out of the gate signals — perhaps unintentionally — that the person may not be welcome.”Beck Bailey, the deputy director of the Human Rights Campaign is not trans, and to say that banks are addressing transgender customers in more inclusive ways by using our preferred name is trivializing the problems trans banking clients face.
We need the banks to give us loans, mortgages, credit cards and not tell us we don’t have a credit history because we changed our name and gender. We need for banks to believe that we are who we say we are and not get referred to security every time we call with a question about our credit cards.
I realize that it is a security issues but at the very least they can put something in file that says we have a deep voice or something so the operator knows we are trans.
I have argued with security to report a fraudulent transaction on my credit card until I asked if they can see my record and to look at June 2007; there is usually a pause and they reply “Yes, miss…” when they see the name changed.
It was very interesting, I have many other interviews but this was the first time that they had a make-up person to do my make-up; now those that know me know that I very rarely use make-up so it was kind of a treat to have it done.
As for the interview it also went well, it was only 4 and a half minutes so we couldn't go too deeply in to any topic, when it comes out I will post the link to Facebook since it has all my contact information.
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