Well I’ll Have To See

The next time I call them when I have a problem with my credit card. In the past when I called my credit card company when I say that I’m Diana the next words out of the operators mouth… “You don’t sound like Diana, let me transfer you to security.”

Citi Launches New Program for Transgender and Non-binary Cardholders
Cards can now show your preferred first name
Investopedia
By Ben Luthi
October 26, 2020


In 2019, Mastercard announced its True Name initiative to make it possible for members of the LGBTQ+ community, particularly transgender and non-binary people, to use their preferred first name on their credit, debit, and prepaid cards. A little more than a year later, Citi has become the first bank to provide that option with some of its U.S. credit cards.
[...]
How This New Program Works
If you’re a Citi credit card holder and identify as trans or non-binary, you may have the option to add your preferred first name to your card.

The service is available only for existing cardholders, which means you can’t request to add your True Name when opening an account—but you can do so after the account is established.
[…]
If you have multiple Citi credit cards that are eligible, you’ll need to call customer service to make your request. Once you complete the process, you should receive a replacement card within four to seven business days.

I don’t know how many times that I called Citi Card and even though I answer all their security questions correctly I get transferred to security. I am not annoyed after all they are protecting my money it is still frustrating.

Members of the trans and non-binary communities frequently experience discrimination. For example, "deadnaming" a trans or non-binary person—referring to them by their birth or former name without consent—is often used to dismiss their true gender identity.

In a report by the National Center for Transgender Equality, 32% of survey respondents who have shown an ID with a name or gender marker that didn’t match their gender presentation said they experienced verbal harassment, were denied benefits or service, asked to leave an establishment, or assaulted.

One of the 32% was me.

This is a good idea and it will help a lot of trans people who maybe just starting their journey and might have not changed their documents yet or they might be crossdressers and don’t like giving their credit cards with their male name.